Test the headset on a different computer to further isolate the issue. The drivers are automatically installed on the computer after a restart. Restart the computer to completely uninstall the drivers.Right-click on “Speakers (Realtek High Definition Audio)” and select “Uninstall device”.Type in “Device Manager” and hit enter.Press Windows key + S on the keyboard to open the Search bar.
Note: If the earpiece works once the software is disabled, reinstall the software and restart the computer. Green means enabled, and grey means disabled. Verify that the 7.1 Surround Sound or THX Spatial software is properly installed on the PC.ĭisable the 7.1 Surround Sound (applicable to 7.1 Surround Sound headsets only) or THX Spatial.Ĭlick on the app icon in the system tray and click the slider to turn it on or off.Īlternatively, open the 7.1 Surround Sound or THX Spatial app, then click the slider to enable or disable. Check the audio ports and audio jack for any dirt or debris.Ĭonfirm that the audio jack is plugged in properly.
